I lost €3K to a chargeback. Customer used my product for months, then told their bank "never heard of them." I had zero proof. So I built Revano. An API that logs your users' in-app activity (logins, actions, devices) and packages it into encrypted evidence you can submit when a dispute hits. Your payment processor knows someone paid. Revano proves they actually used your product. That's what wins disputes. Built for apps and software companies tired of losing money to friendly fraud.see more
Founder
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About
Imagine the sinking feeling of losing thousands of dollars because a customer simply claimed they never used your service, even after months of active engagement. That frustrating reality is exactly what inspired the creation of Revano. We understand that in the world of digital products and subscriptions, payment processors only see the transaction, not the usage. Revano steps in to bridge that critical gap. It functions as your silent, meticulous digital witness, capturing every meaningful interaction a user has within your application. From the moment they log in to the specific features they interact with, Revano creates an undeniable, time-stamped audit trail of engagement. This isn't just about logging data; it’s about transforming abstract usage into concrete, legally sound evidence that speaks directly to the legitimacy of the original purchase. When a chargeback hits—that dreaded moment where your hard-earned revenue is clawed back due to claims of non-use or unauthorized access—you need more than just a payment receipt. You need proof of value delivered, and Revano provides precisely that, packaged securely and ready for submission to fight friendly fraud effectively.
Revano is engineered specifically for SaaS companies and software providers who are tired of absorbing the financial losses associated with dishonest disputes. We’ve designed the integration to be seamless, utilizing a powerful API that works quietly in the background, logging crucial user activities and device fingerprints. This comprehensive logging ensures that when you submit evidence during a dispute, you aren't just showing a bank statement; you are presenting a detailed narrative of service consumption. This level of verifiable proof drastically increases your chances of overturning unwarranted chargebacks, protecting your revenue streams, and ultimately validating the relationship you built with your paying customers. Stop letting baseless claims dictate your bottom line. Revano empowers you to stand firm against fraudulent disputes by providing the irrefutable evidence that payment processors and banks require to rule in your favor, turning potential losses into retained income.
This tool shifts the power dynamic back to the merchant. Instead of passively accepting the financial hit when a user disputes a legitimate charge, you gain an active defense mechanism. Think of Revano as essential infrastructure for any subscription business that values its revenue integrity. It’s built on the principle that if a customer used the service they paid for, they should not be able to reclaim that money simply by lying to their bank. By implementing Revano, you are investing in peace of mind, knowing that the usage data underpinning your business model is being securely recorded and prepared to defend itself against unwarranted financial attacks. It’s the definitive way to ensure that your payment processor knows someone paid, and Revano proves they absolutely used what they bought.
